Refund policy

At Baby Tales, we carefully check every product before dispatch to ensure you receive the best quality. Since our products are customized, returns and exchanges are accepted only in case of a damaged product or damaged print.

📦 Damaged Product

If you receive a damaged product, you must provide a clear, continuous unboxing video showing the package from the time it is received until the product is fully unpacked.

The unboxing video is required to verify the condition of the product when it was delivered.

🖨️ Damaged or Defective Print

If the DTF print is damaged, cracked, peeled, faded, or otherwise defective upon delivery, please provide a clear unboxing video along with photos/videos of the issue.

✅ Claim Approval

Once we receive your claim and verify the unboxing video:

  • If the claim is found to be valid and approved, Baby Tales will send you a replacement product at no additional cost.
  • You do not need to return the damaged/defective product. You may keep it with you free of cost.
  • No additional shipping charges will be charged for an approved replacement.

⚠️ Important

  • An unboxing video is mandatory for damage or print-related claims.
  • The video should clearly show the sealed package, opening of the package, and the product condition.
  • Claims without a proper unboxing video may not be eligible for replacement or exchange.
  • Please contact us as soon as possible after receiving your order if you notice any damage or printing issue.
  • Personalized/customized products cannot be returned simply due to a change of mind, incorrect size selection, or personal preference.

💕 Our Promise

We want every Baby Tales order to arrive safely and beautifully. If something goes wrong with your product, we'll do our best to make it right.

Baby Tales – Customized With Love ❤️

 

📦 How to Make a Damage or Print Claim

If your Baby Tales product arrives damaged or with a damaged/defective print, please follow these simple steps:

1. 🎥 Record an Unboxing Video

Before opening your package, start recording a clear, continuous unboxing video.

The video should show:

  • The sealed package from all sides
  • The shipping label/order details
  • The complete opening of the package
  • The product immediately after opening
  • Any damage to the product or print

Please do not edit or cut the unboxing video.

2. 📩 Contact Baby Tales

If you find any damage or printing issue, contact us through WhatsApp or Email with:

  • Your Order Number
  • Clear photos/videos of the damaged product
  • The complete unboxing video
  • A short description of the issue

3. 🔍 Claim Verification

Our team will review your claim and verify the unboxing video.

If the claim is genuine and approved, we will arrange a replacement.

4. 🎁 Free Replacement

For an approved claim:

We will send you a brand-new replacement product completely free of cost.

You do not need to return the damaged product. You can keep the original product with you at no additional cost. ❤️

⚠️ Important

Unboxing video is mandatory for all damage and print-related claims. Claims without a proper unboxing video may not be eligible for replacement.